BETTER LIFE HAPPIER PEOPLE ORGANIZED BUYERS’ ASSOCIATION (hereinafter “we”, “us”, “BLHP”) which includes our affiliates and associated initiatives operates the website https://blhp.in/ (“Website, including sub-domains and microsites”) and associated mobile applications,  is a New Delhi based not-for-profit organization: committed to empowering buyers in major purchasing decisions including real estate, and beyond — through transparency, trust, and technology.”

As a mission-driven community initiative, BLHP empowers individuals and families by bridging the gap between buyers and sellers across multiple domains, with a focus on transparency, expert support, and community trust. Through ethical practices, expert guidance, and data-backed insights. The organization envisions a future where each of its’ member has the opportunity to own a house or other valuable purchases with confidence, dignity, and clarity.

This Privacy Policy explains how we collect, use, disclose, and protect personal information from our Users, volunteers, beneficiaries, donors, partners, and visitors as the case may be. (“you” or “Users”).

Your use of our Services is subject to this Privacy Policy and our Terms of Use. Any terms used but not defined herein shall carry the same meaning as outlined in the Terms of Use.

If you do not agree with our collection and use of your information, please do not access or use our services. 

You are entitled to withdraw your consent, request deletion or temporary suspension of your personal data, subject to consequences related to service limitations.

BY USING OUR SERVICES OR PROVIDING INFORMATION TO US, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION AND USE OF INFORMATION IN ACCORDANCE WITH IT.

Information We Collect and Methods of Collection

We may collect personal information you provide voluntarily during registration, participation in campaigns, volunteer activities, donations, feedback submissions, or events.

Users (e.g., beneficiaries, volunteers, or donors) may provide:

• Full Name
• Contact Information (email, phone number)
• Professional or Affiliation Details
• Residential/ Professional Address
• Income and / or family-related details
• Identification Proof (as per project needs or donor compliance) Partner Organizations or Collaborators may provide:
• Name of the Organization
• Authorized Contact Person
• Registration Details
• Project/Program Information

Additionally, we may collect information automatically:

• Device information (IP address, browser type, OS)
• Log-in duration, usage data
• Location (if accessing GPS-enabled services or for event logistics)

We may collect and store sensitive personal information (SPI), such as financial information for the purpose, only with explicit consent and in compliance with Indian IT laws. Treatment of Personal Information

• Personal information will be collected, stored, and used only for the purpose of delivering our organisational services, implementing welfare programs, coordinating volunteering efforts, conducting research, or donor reporting.
• BLHP Mobile Application: This privacy policy also applies to the BLHP mobile application (available on Android and iOS). Through the app, we collect and process information such as your location (via GPS), OTP-based login verification, user preferences, and wallet activity. These features are used to offer secure access, personalised listings, and a better buying experience. All data collected via the app is protected under the same security and consent standards outlined in this policy.
• We do not sell, trade, or rent your personal data to any third party.
• We use cookies and similar technologies in our application to personalize user experience, analyse usage patterns, and improve service delivery. Users can manage cookie preferences via settings. Information may be used in anonymized or aggregated formats for statistical, academic, or impact analysis purposes.
• Access to your data is limited to authorized staff members, bound by confidentiality obligations.
• We use industry-standard security measures including SSL certification to protect your data.
• To ensure account security and verify your identity, we may send a One-Time Password (OTP) to your registered mobile number / e-mail during login or registration. )

Use of Personal Information

We may use the collected data for:

• Facilitating volunteer assignments and participation, facilitating membership support, buyer assistance, and user engagement
• Facilitating sale and purchase for buying of properties and making buyers’ groups
• Donor communication and transparency reports
• Beneficiary profiling to determine eligibility and tailor welfare programs
• Legal, audit, or government compliance (where mandated)
• Research and program impact evaluation (in anonymized format)
• Communication of organisational updates, success stories, or future events (you may opt out at any time)
• BLHP Points / E-Money is a virtual currency which intends to enhance the user benefits.
• To enhance your experience on the BLHP platform, we may use your sensitive personal data including your location, preferences, and budget to match you with end offerings including property listings that align with your stated requirements, to our understanding. This matching process helps us provide relevant and personalized results while reducing search fatigue. We do not share this data externally for marketing purposes. All information is processed securely and used solely to support your engagement with the BLHP community.

We do not use your information for commercial promotion or third-party marketing.

Consent and User Rights:

• You consent to this policy by registering, volunteering, donating, or otherwise interacting with us.
• You have the right to withdraw your consent, request deletion of your data, or suspend your account by writing to us at blhp@bhlp.in 
• Upon receiving your request, we will process it within 30 days, after verifying your identity.
• Location Services: With user consent, we may access your location using GPS and other technologies to deliver area-specific listings, relevant offers, and services tailored to your preferences.
• For receiving the OTP, if permitted by your device settings, the app may auto-detect and fill in the OTP from your incoming SMS to simplify the login process. This feature is optional and requires your consent via system permissions.

Data Security and Confidentiality

• We employ encryption, firewalls, and access controls to safeguard your data.
• Access to personal data is strictly limited to authorized personnel for legitimate NGO purposes only.
• We do not share any personal data with unauthorized third parties.
• All data handling complies with the applicable provisions of Indian law.

Donor Information

We may collect and store personal information of donors such as name, contact details, donation amount, and PAN (if required for 80G receipts). This information is used solely for statutory compliance, issuing donation receipts, and expressing gratitude. We do not sell, trade, or share donor information with any other organization.

Children’s Privacy

Our services are not intended for use by children under the age of 18 without parental/guardian supervision. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

Third-Party Service Providers

We may engage third-party vendors or service providers (such as payment gateways, cloud service providers, or API’s and other communication platforms) for effective operation of our website and application. These third parties are bound by contractual obligations to ensure data protection and are not permitted to use the data for any purpose other than that required to provide their services to us.

Data Retention Policy

We will retain your personal data only for as long as it is necessary for the purposes set out in this policy, or as required to comply with legal, regulatory, contractual, or internal policy requirements. Once the purpose of data collection is fulfilled, the data will be deleted or anonymized.

User Rights

In addition to the right to withdraw consent, users may request:

• Access to their personal data
• Correction of inaccuracies
• Restriction of processing
• Portability of data in a machine-readable format

Requests may be made by writing to our Grievance Officer.

Use of Testimonials

With user consent, we may display testimonials or success stories shared by users, volunteers, or beneficiaries on our website or other public platforms. You may request removal of your testimonial by writing to us.

Cookies and Web Tracking                  

Our website may use cookies, beacons, or third-party analytics tools to enhance your experience and analyze site traffic. These tools may collect non-personal information such as browsing patterns, device type, and referring URLs. You can manage your cookie preferences through your browser settings.

Data Breach Notification 

In the unlikely event of a data breach that compromises your personal information, we will notify affected users and relevant authorities in accordance with applicable data protection laws, and take all necessary steps to minimize the impact.

Consent for Communication                 

By providing your contact details, you consent to receive communication from us regarding our programs, impact updates, volunteering opportunities, or fundraising appeals. You may opt out of such communication by following the unsubscribe instructions or writing to us.

Prohibition on Multiple Accounts                     

Users shall not create multiple or fake accounts to manipulate donor incentives, volunteer tracking, or benefit from welfare schemes unfairly. Any such attempts may result in termination of all or some of the accounts and forfeiture of associated privileges.

Biometric Information              

We do not collect biometric data (such as fingerprints or facial scans). If future projects involve such data, we will seek your explicit consent and update this Privacy Policy accordingly.

Limitation of Liability              

While we take all reasonable measures to protect your data, BLHP shall not be liable for any unauthorized access, hacking, or data loss resulting from circumstances beyond our reasonable control.

Grievance Redressal and Contact Information

If you have any queries, concerns, or complaints regarding your data, please reach out to:

Grievance Officer / Data Protection Officer: Mr. Kumar Aniket

Email: aniket@staava.in 

You may also request data deletion, correction, or temporary suspension of your account via the same email.

Updates to the Policy

We reserve the right to revise, amend, or update this Privacy Policy at any time to reflect changes in technology, applicable laws, or organizational practices. Such modifications shall become effective immediately upon being published on our website. We encourage users to review this Privacy Policy periodically to stay informed about how we are protecting their information. Continued use of our services after any such changes shall constitute your consent to the updated policy. No prior notice shall be required for effecting such changes unless mandated by law. Applicable Law and Jurisdiction

This Privacy Policy is governed by the laws of India. The jurisdiction shall be the courts located in Delhi, India.

All disputes shall be handled in accordance with our Terms of Use.